TCN has seafarer welfare at the heart of its service, guaranteed by our Maritime Labour Convention 2006 (MLC) compliance.
We highly recommend that all clients and crew familiarize themselves with the Maritime Labour Convention to fully understand yacht owner and crewing agency obligations along with seafarer rights. You can find useful information about MLC 2006 (the convention, amendments and FAQs) on the International Labour Organisation (ILO) website.
The Crew Network is a search and selection agency, and is not involved in contracts and payroll. However, we always encourage crew to make sure they sign a seafarers’ contract before joining any yacht.
Should you wish to find out more about how to get support for Payroll and Contracts, please refer to the dedicated Fraser Yacht Management service here.
In accordance with MLC Standard A1.4, The Crew Network shall examine and respond to any complaint concerning their activities and advise the competent authority of any unresolved complaint.
In the event that a complaint needs to be lodged against a service delivered by TCN, clients and seafarers can make a complaint verbally or by email by contacting a member of the TCN team, using the contact details published on our website.
On receipt of your complaint:
TCN is confident that the client or seafarer’s complaint can be addressed and resolved. If however, the client or seafarer feels that the complaint has not been addressed satisfactorily or has been left unresolved, the client or seafarer should contact the competent authority.
Complaints relating to working or living conditions on board should be directed to the yacht’s management company or flag administration.
DNV-GL Certificate # 1557605-oxu, issued 17-02-2021.
French Seafarer Recruitment & Placement Private Services Certificate #GM1 -27-2020.